Overview
When something needs to go back, we follow a clear and fair process. Each return is assessed on a case-by-case basis.
How returns work
Our approach to resolving returns and refunds.
- Notify our team — contact us within the period set out in your quote with your order details and reason for return.
- Verify & inspect — we review your case and inspect the returned item on its arrival.
- Resolution — depending on the case, we agree a replacement, repair, credit, or refund.
Conditions for acceptance
Each return is assessed on a case-by-case basis. Returns are generally accepted for unused machinery and parts in their original condition within the period stated in your quotation. Items damaged after delivery or altered in any way may not qualify. If a return is accepted, the refund is processed back to the original payment method.
Starting a return
To start a return, contact us through the contact page with your order number and reason for return.